Common Questions

Isthis site secure?

Yes, of course! We know security is important to you so we protect every single purchase using Secure Socket Layer (SSL) encryption technology. If the                            online store accepts credit cards, rest assured that both your credit card information and personal informa

haven’t received my order, my order is missing items or damaged, or my shipment is late?

We hate it when that happens! Please contact our Customer Service team within 15 days of receiving your package and we will do                       our best to help resolve any issue

How long will my parcel arrive

10-15 business days after shipping (NOT every product has US stock).Also please allow additional time for weekends and holidays.

Cani use my credit card

We support paypal as well as credit cards!

Howshould I check my order

You can check it from track your order 

How do I clean my brushes?

Get the best from your brush! Clean brushes will apply your makeup more smoothly for the best looks. We recommend washing every week if                                          used daily

How do I keep my brush in the best condition?

·Here are a few simple pointers to keeping your brush in pristine conditions:
                            ·Clean your brush once a week. Click here for steps.
                            ·Store your brush in a dry place.
                            ·Stand the brushes up on a counter instead of storing them in a bag or drawer. 

How do I keep my sponges in the best condition?

DO store in a cool, ventilated area that has light exposure.
                            DO store on a soap dish that allows air to move around and under the sponge.
                            DO transport your sponge in a small mesh cosmetic bag.
                            DON’T place your damp sponge in a cabinet, drawer or a closed makeup bag.
                            DON’T throw your sponge in a bag with other cosmetics—sharp corners of products can tear or pierce your miracle complexion sponge.
                            For best results, replace your makeup sponge every 1-3 months.

Will there be new products?

That’s the plan! Sign up from Login receive our newsletter and/or join us on Facebook /instagram to receive updates and information on new                                             products.
                         Some of you have asked about a BEAKEY makeup line. We love that you love Real Techniques, however there are no plans in that direction. Sign                                     up for our newsletter and/or join us on Facebook for updates on any changes.

Will the color match exactly to what I see on the website?

Product color may vary from image shown.

Do you test on animals?

Our products are 100% cruelty-free. We never test products on animals.

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards, including child labor restrictions, fair                                            wages and compensation for overtime. The production process is monitored as we maintain our own trained quality control and assurance                                              staff conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is                                        the quality of the product.


We are here for you. Contact our team at customer

and we will do our very best to answer any question you may have.